Shipping Rates

• Rates: Shipping costs are calculated at checkout based on your location and order weight.

Order Tracking
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your package through the carrier’s website.

Lost or Damaged Items
We take great care to ensure your order arrives in perfect condition. However, if your package is lost or damaged during transit:

• Contact us at info@havenandash.com within 7 days of delivery for assistance. For lost or misdelivered shipments, please contact the shipping carrier first.

• Please include your order number and a description of the issue.

• For damaged items, we will request photos of the item and outside of the package to expedite the resolution. We will also follow up with a link to verify the damage with the shipping carrier. 

Incorrect Shipping Information
Please double-check your shipping address before completing your order. If an error is found after your order is placed:

• Contact us immediately at info@havenandash.com to request changes.

• If your package is returned due to an incorrect address, we can reship it for an additional shipping fee.

Returns and Refunds
If you’re unsatisfied with your order, please visit our Return Policy page for details on how to initiate a return or exchange.